Shipping and delivery

It is currently possible to have your order shipped to the EU countries  excluding Italy, Malta and Cyprus.

Below you will find the shipping costs per country:

To

Free delivery on orders from

Shipping costs

Belgium

€100

€ 7.95

Bulgaria

€200-,

€ 17.95

Denmark

€200-,

€ 19.95

Germany

€100

€ 7.95

Estonia

€250-,

€ 24,95

Finland

€200-,

€ 24,95

France

€200-,

€ 9.95

Greece

€200-,

€ 17.95

Hungary

€150-,

€ 14.95

Ireland

€150-,

€ 14.95

Croatia

€200-,

€ 14.95

Latvia

€250-,

€ 24.95

Lithuania

€250-,

€ 24.95

Luxembourg

€100

€ 7.95

The Netherlands

€100

€ 7.95

Austria

€100-,

€ 8.95

Poland

€150-,

€ 14.95

Portugal

€200-,

€ 17.95

Romania

€150-,

€ 14.95

Slovenia

€200-,

€ 14.95

Slovakia

€200-,

€ 14.95

Spain

€150-,

€ 14.95

Czech Republic

€150-,

€ 14.95

Sweden

€200-,

€ 17.95

If your order is completed successfully, it is only possible to have the delivery address adjusted by a customer service representative. Please contact us by mail asap, customerservice@khomanilecavalier.com

It is also possible to change your delivery address on the KLC website, at DHL or to have your package delivered to a DHL ServicePoint or to the neighbours.

DHL delivers the order at home or at a DHL ServicePoint. In the Netherlands you can select the day of the week and  time you require to receive your package.

You will receive a shipping confirmation by e-mail with a DHL Track & Trace code, with which you can track the shipment via www.dhl.com/en/country_profile.html

If you have not received the shipping confirmation as soon as your package is packed, please check if it is not blocked by the spam filter. We advise you to check your spam filter settings and adjust them if necessary.

If the DHL delivery person does not find you at home and the package cannot be delivered to the neighbours, the delivery person will leave you a yellow card. Make a new delivery appointment with use of your delivery code and zip code. Choose to pick up your package at a DHL ServicePoint, deliver it to your neighbours or at home on a different delivery time or day. It is possible to change the day on the day you receive the card.

If you choose to pick up at a DHL ServicePoint, you can pick up the package the next day. As soon as your package is delivered, you will receive an email with a link to the address and opening hours of the DHL ServicePoint where you want to collect your package.

It is possible that something goes wrong with an order. We will inform you about this if we cannot restore it anymore.

If you have not received a message from us and something is not right with the shipment, please contact our customer service within 48 hours of receipt, customerservice@khomanilecavalier.com or via the contact form.

If you refuse your package or do not collect it from the DHL ServicePoint within 7 days, your package will be returned to us. Because the package is not registered according to the return process, we have to incur additional costs to process this return. In addition to the shipping costs, we will then deduct € 10 from the amount to be refunded for these additional costs.